Terms of Service
Last updated: June 29, 2026
This agreement governs use of the Melissa AI answering and CRM service (the “Service”) provided by Melissa Intelligence Inc. (“Melissa”) to the subscribing business (the “Client”). By accessing or using the Service, you represent that you have authority to bind the Client and agree to these Terms.
1. The Service
Melissa provides AI-powered call answering, transcription, order processing, CRM, fraud scoring, and refund tooling on behalf of the Client. Melissa acts as the Client's service provider/processor.
2. Client responsibilities & compliance
The Client is solely responsible for ensuring its use of the Service complies with all applicable laws, including TCPA, call-recording, and consumer-privacy regulations. The Client must use the provided disclosure script verbatim to obtain valid consent. For outbound marketing calls, the Client must obtain Prior Express Written Consent where required.
3. AI accuracy & limitation of liability
You acknowledge that artificial intelligence is probabilistic and not always accurate. Melissa does not warrant that transcripts, order details, or scheduling outputs will be error-free, and the Client must independently verify outputs before relying on them. To the maximum extent permitted by law, Melissa shall not be liable for indirect or consequential damages arising from use of the Service.
4. Changes & contact
We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the revised Terms. Questions? Contact hello@mymelissa.ai.