Phone AI

Melissa answers every call — and actually takes the order.

A natural-voice AI that picks up in under two seconds, day or night. She advises the caller, takes the full order by voice, captures payment, and files it to the right customer — then keeps watch on every word for quality and risk.

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Never miss a ring

24/7 voice agent, zero hold music

Melissa answers 100% of calls instantly — after hours, on Mother's Day, during the lunch rush. No voicemail, no queue, no lost sale. Every call is transcribed, summarized, and matched to a customer automatically.

Sub-2-second pickup, 24/7/365
Natural voice that advises and upsells
Live call board with sentiment & order match
Enterprise-grade phone reliability

app.mymelissa.ai/calls

Live calls · 3 active

Sarah Mitchell

(555) 987-6543

02:18

CONNECTED

Wedding add-onpositive#PO-92156 · match 75%

Jennifer Chen

(555) 120-4892

01:45

CONNECTED

Refund requestnegative#PO-87234 · match 92%

Katie Flores

(555) 333-4455

03:23

WRAP-UP

Billing questionneutral#PO-89876 · match 50%

Melissa · live transcript

quality 87

Hi, I need to send roses to my wife for our anniversary on Saturday.

Wonderful — I can help with that. We have a Premium Red Rose bouquet, two dozen long-stem, at $84. Would you like a card message?

Yes — 'Happy anniversary, love you always.' And can it arrive Saturday morning?

Done. Saturday 9–11am delivery to your home address on file. Total is $84 plus $9 delivery. Shall I charge the Visa ending 4342?

Yes please.

All set — order #PO-92156 confirmed. You'll get a text when it's out for delivery. Anything else?

Voice ordering

From “hello” to a placed order — hands-free

Melissa walks the caller through the order, any add-ons, the timing, and payment — then books it. Order #PO-92156 lands in your queue while you're busy with the last customer.

Full order captured on the call
Card message, delivery date & address confirmed
PCI-aware payment capture
Order pushed straight to fulfillment

app.mymelissa.ai/orders/PO-92156

Order placed by voice

#PO-92156

confirmed

CustomerSarah Mitchell · (555) 987-6543

ItemPremium Red Roses — 2 dozen long-stem

Card message“Happy anniversary, love you always.”

DeliverySat · 9:00–11:00 AM · home address

PaymentVisa ···· 4342 — $93.00

Captured on the call in 2m 18s · pushed to fulfillment · customer texted

Quality & compliance

Every call scored, every risk flagged

Each conversation gets a 0–100 quality score, a sentiment shift, and automatic flags — from frustration to a credit-card-shared-but-no-order risk. Threats like “I'll dispute this” are caught and routed instantly.

Quality score + sentiment-shift on every call
5-layer order matching (transcript, phone, AI, email, name)
Keyword detection: dispute language, legal threats, escalation
Luhn-validated card-on-call PCI alerts

app.mymelissa.ai/calls/con_7f2a9b

Call analyzed

Jennifer Chen · Refund request · #PO-87234

quality

Worsened

Sentiment shift

92%

Order match

68 / 100

Negativity

Quality flags

NOT_REASSUREDLOW_EMPATHY

Threat detected — keyword “I'll dispute this” routed to escalation

No card number read aloud — PCI clean (Luhn check)

Never miss a customer to voicemail again.

Book a demo and hear Melissa answer, advise, and place a real order — live, in your business's voice.

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